Frequently asked questions FAQ


Ordering & Purchases
How do I place an order?
Please scroll down on the product page and fill out the order form.

We will contact you via email regarding payment and further order details.
What payment methods do you accept?

Due to regional payment restrictions, we currently only accept PayPal transfers.
Do you offer custom work or modifications?

Yes. Feel free to contact us through the website form to discuss customization options and details.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How long does it take to ship my order?

Standard products are usually shipped within 5 business days.

Custom-made or pre-order items will follow the estimated lead time listed on the product page.

Shipping & Delivery
Do you offer international shipping?

Yes, we currently ship worldwide.

However, availability may vary depending on local laws and import regulations.
How is shipping cost calculated?

Shipping costs are automatically calculated based on destination, package size, and shipping method.
How long will delivery take?

Orders within Taiwan usually arrive within 1–3 business days.

International shipping typically takes 5–21 business days depending on customs clearance and local logistics.
Can I track my package?

Yes. A tracking number will be provided once your order has been shipped.
Who is responsible for customs duties or import taxes?

Any customs duties, import taxes, or clearance fees are the buyer’s responsibility.

We will do our best to help minimize declared costs when possible, but we cannot guarantee exemption from customs charges.

Products & Manufacturing
Where are your products made?

All of our products are manufactured in Taiwan with a strong focus on quality, precision, and durability.
What materials are used in your products?

Our products are made using industrial-grade ABS and high-strength resin materials through advanced 3D printing processes.
Are the products tested before shipping?

Yes. Every product undergoes basic inspection and testing before shipment to ensure proper functionality and quality.
Why may there be slight color differences between products?

Because each product is hand-finished and hand-painted, slight color variations between batches may occur and are considered normal.